What kind of "pits" have you encountered on the road of consumption?

With the gradual "collapse" of bike sharing last year, the problem of difficulty returning to deposit has always been a difficult issue. In addition, there are many issues for sharing of car sharing. In December last year, the "2018 E -commerce Industry Consumption Data Report" released by the China Consumers Association showed that the complaint volume of the sharing economy was on the rise in 2018. The most important concentration is in shared travel. The "difficulty of refund deposit" accounts for 71.8%of the bicycle sharing complaints. In the second half of last year, ofo shared bicycles adopted a centralized method of concentrated deposit, but there were problems such as tens of thousands of thousands of thousands and long waiting time.

2, communication service complaints are still hot spots

C communication service complaints have been one of the hot spots for many years. %, The main problem: is the problem of tariffs, network issues, personal information leaks, which lead to too many harassment calls, and irregularity of contract machine service management. The operator has been promoting the "unlimited package" in the past two or three years, but because of the "unlimited" meaning is relatively vague, "unlimited" is not a true unlimited quantity, but not limited. Last year, the Ministry of Industry and Information Technology had requested the "unlimited package" of operators to avoid false publicity.

It, some operators have launched new contract packages and other solutions for old users, but they do not fully inform the relevant terms through telephone marketing and other methods. Discover the problem of abnormal deduction. This is the new situation of the current communication service complaint.

3, the number of complaints of household electronic appliances is high

The complaints for household electronic appliances are the first of the commodity complaints. Home appliance products, due to the large brand, long product lines, and some emerging popular products lack of national standards, resulting in quality or performance problems. In addition, the service provided by home appliance brands is not in place, which is also an important factor in disputes or even complaints.

The example of the home appliance brand Dyson as an example. Consumer Ms. Yang reported to the reporter of Yangcheng Evening News that the Dyson's Dyson handheld vacuum cleaner appeared stinky after use. It is considered to be "improper operation of consumers." According to Article 16 of the "Regulations on the replacement of some commodities repairs and replacement and replacement of returns" (commonly known as the "three packages" regulations) issued by relevant national departments, "within the validity period of the three packs, it is promoted to provide sellers, repairrs, and producers to provide three packages to provide three packages to provide three packages Serve". A reporter from Yangcheng Evening News found that Dyson had only one maintenance agency in Shanghai in the country and did not open to the outside world. If consumers find that there is a problem with the product, they can only be sent back to Shanghai. Whether the product exists in quality or the problem of improper operation of consumers, consumers and manufacturers cannot test the testimony on the spot.

Profenging experts and former president of the Guangzhou Electrical Maintenance Industry Association, Yao Wenzhen, said that similar disputes in Guangzhou had occurred in Guangzhou in the past. Specific analysis is product quality.

Recently, I encountered a pit. When I recently brushed Douyin, because I saw a live broadcast of a knitted sweater, I clicked in and looked at it. When I saw 20 yuan, I bought one to send one. Limited 1,000, I see this,

I ordered to buy, and I jumped to Taobao later. The customer service ignored me. After buying, I thought about the style with customer service, and then I saw a lot of Douyin's shock sweater one after another. The eyes were spent. It was pretty. Ignore the photos, but I saw a lot of styles. I think no matter which can be acceptable, I saw the delivery. When the courier arrived, I was frightened. There were three. I wrinkled, more garbage than tattered, I applied for a refund, but when I thought I had no merchant sent back the phone, I directly ordered the on -site service. Fortunately, because I bought clothes at the time Yuan bought the freight insurance, immediately sent away, and then the money returned. After seeing that this shop was fake, there was no baby in it, and the customer service was ignored. At that time, I bought the freight insurance, and I sent it to the door. It doesn't matter if the merchant didn't give me the address. Fortunately, the money returned. After the lesson, the lesson no longer bought things in Douyin. I received the following.